Information about Worldwide Mail Order for Bike Parts Accessories
By submitting an order,you are accepting the Terms and Conditions of the Primera website,as set out below.Please read these terms carefully.You may print and keep a copy of them for your reference.
This website is owned and operated by:Primera,244 Charminster Road,Bournemouth,Dorset,BH8 9RR,UK.
Our VAT number for Primera is 844653705
If you need to contact us then either email: email@example.com or telephone:+44 (01202)775588 or fax:+44 (01202)775599
FREE RETUL WITH ALL CARBON ROAD BIKES
Offer can be used with all carbon framed roads bikes
Booking in advance is required for retul bike fittings
Discount/Promotion codes cannot be used with Endura, Specialized, Cervelo, Lightweight Wheels & Go Pro HD.
Discount/Promotion codes cannot be used on bikes or frames.
Discount/Promotion codes can only be used for a cash/card transactions (not Finance or Cyclescheme)
Discount/Promotion codes are valid on all products unless stated otherwise on that product.
Promotions cannot be used in conjunction with each other or any other offer that is running
Discount/Promotion codes can only be accepted on new orders. They cannot be used for returns/exchanges.
Discount/Promotion codes are only valid for a specified term and cannot be backdated to earlier purchases.
Discount/Promotion codes are only valid if the product is in stock, We try to keep the website up-to-date with stock information (please read section - All goods subject to availabilty)
If the product is out of stock we will offer an alternative option or a refund on your order.
Price Promise – Primera will endeavour to match your best price, The product must be in stock , from the official UK distributor and is subject to certain restrictions
Postage may be applicable to price match items
WE RESERVE THE RIGHT NOT TO SEND ORDERS WHICH HAVE HAVE BEEN GIVEN A 'HIGH RISK' RATING BY SAGEPAY.
WE CURRENTLY ONLY SEND TO COUNTRIES LISTED IN THE DROP-DOWN BOX ON THE PAYMENT PAGE.
DUE TO SECURITY REASONS WE CAN ONLY SEND OVERSEAS ORDERS TO THE CREDIT CARD BILLING ADDRESS AND NOT AN ALTERNATIVE ADDRESS.
DUE TO SECURITY REASONS WE CAN ONLY ACCEPT OVERSEAS ORDERS ONLINE VIA OUR WEBSITE.IF YOU ARE EXPERIENCING ANY PROBLEMS WITH PLACING ORDERS PLEASE EMAIL firstname.lastname@example.org
IMPORTANT NOTE REGARDING REFUNDS OF OVERSEAS ORDERS
PLEASE NOTE: As we are a UK company the orders will be processed in UK Pound Stirling, the website will show an indication of the amount in your countries currency, which is correct to that days exchange rates. When refunding orders we process the refund in UK Pound Sterling. There may be a discrepancy between UK currency and the rest of the world due to fluctuations of the currency market. We have no control over this so the amount refunded maybe less than what the original order might have been.
0% Finance is only available to UK residents.
We do not refund postage on returned unwanted items.
All prices on this website are in UK Pounds Sterling and include VAT, except where indicated. Prices are subject to change without notice.
Postage will be charged on bicycles, frames, wheels and other heavy items e.g.workstands.
We always take payment at time of submitting an order,whether we have the item/s in stock or not.
All descriptions/pictures/sizes/weights...etc of items available to purchase on our website are given in good faith and are subject to change without notice due to manufacturers constantly upgrading/changing their products.
We aim to keep the website as accurate and up to date as humanly possible.However we will not be held responsible for any errors found herein.
Certain items we will not send due to their nature e.g CO2 air pumps and canistors, liquids, anything pressurised, energy food, weight, length, restrictions on certain countries import criteria, etc.
Overseas orders will only be despatched once checks have been authorised on payments. We reserve the right not to send any goods to any country.
You may be liable to pay import duties from Customs. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local Customs Office for further information. Delivery times from despatch vary from 7 - 14 working days (excluding Saturdays,Sundays,and Bank holidays) depending on where the order is going. We send overseas orders by Royal Mail International Signed For service, Royal Mail Airsure service or Parcelforce Worldwide.
We cannot and will not enter a lower value of items ordered on the 'Customs Declaration' label so that you,the customer,does not get charged by Customs.
All goods are offered subject to availability.If an item is ordered and we do not have stock then we will contact you to see if you would like an alternative item or refund,provided a correct email address and telephone number is provided.We reserve the right to withdraw any item without notice. Postage prices are also subject to change.
ALL GOODS ARE OFFERED SUBJECT TO AVAILABILITY
Items listed on our website are purely an invitation to order.They do not constitute that the item is in stock at time of ordering.We do not and cannot guarantee that every item on our website is available at time of ordering.If an item is ordered and we do not have stock then we will try to contact you to see if you would like to wait while we obtain more stock,an alternative item or refund,provided a correct email address and telephone number is provided.We reserve the right to withdraw any item without notice. Postage prices are also subject to change.
During peak summer season (April to September) please allow additional time for orders to be processed and delivered.
If you have an AOL account you will not receive an order confirmation when you have completed an order.This is a problem with AOL's junk/spam settings and is something we cannot bypass.We recommend setting up an alternative email account,e.g.Hotmail,with which to receive order confirmations and our newsletters.
WHEN SUBMITTING AN ORDER DO NOT CLOSE THE BROWSER WINDOW, otherwise the transaction will fail.Please wait a few moments to allow SagePay to securely take payment.
The VAT number for Primera is 844653705
These terms and conditions can be printed for your reference. LAST UPDATED:24/8/2012