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Delivery Policy

HOW WE SEND ORDERS

 

We cannot send orders to BFPO addresses.

UK orders are sent using Royal Mail Tracked 48,Royal Mail Recorded or Royal Mail letter post for small, light orders and Parcelforce for heavier, bulky orders. Please allow approx 2-3 days for delivery after the order has been despatched. Large and heavy items, e.g turbo trainers and workstands, will be sent by Parcelforce (UK Mainland only).

Ovsease orders are sent using Royal Mail International Signed For service and Royal Mail Airsure service (where permitting). Heavier items e.g. bicycles are sent using Parcelforce Worldwide. Delivery times will vary depending on destination, customs clearance,local postal service etc. Please allow up to 14 working days for delivery. Postage costs include Insurance for the value of the order.

Bicycles sent within the UK are sent by Parcelforce 48 Hour Service.

We aim to despatch orders as quickly as we can but we cannot guarantee same day despatch and we cannot guarantee 'next day' delivery. The mail order department operates Monday to Friday 9am-5.30pm.

Once the order has been despatched you will receive an email confiming this, provided the email address given is correct. We recommend checking your junk mail folder as this is where the despatch confirmation email can end up.

During peak summer season (April to September) please allow additional time for orders to be processed and delivered. We recommend allowing at least one week if you are ordering for an event e.g charity bike ride, triathlon etc.

We use Royal Mail Tracked service to deliver most UK orders. A signature is required. If you are not in then the Postman should leave you a card informing you to collect your order from your nearest Delivery Office.

  • Please note: we have no control over how the Postal Service operates and we will not be held liable for late/delayed orders.  If your order has not arrived within a reasonable timescale then please contact us.
  • Please note: The Royal Mail does not claim that a parcel is missing until 14 working days after posting (UK) and 25 days (rest of world).

If you require a tracking number/order status then you can email or phone us, this information is available but does not automatically get sent via email.

In the case of us sending orders using Parcelforce (UK delivery): Parcelforce can deliver anytime between 9am and 5pm Monday to Friday only. Even though Parcelforce operate a "Next Day" 24 hour service and 48 hour service, this cannot be guaranteed as their operations are out of our control. Orders sent to Scotland, Northern Ireland, Channel Islands and any other outlying area may take 2-4 days.

If there are any questions not answered above then do call us on 01202 775588 and we will do our best to answer them

This page was updated 08/04/2014

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Road, Tri, MTB & Mail order: 244 Charminster Road, Charminster, Bournemouth, Dorset, BH8 9RR

Telephone: 01202 775588 | Fax: 01202 775599 | Email: bournemouth@primera-sports.com


MTB & Leisure: 183 Bournemouth Road, Parkstone, Poole, Dorset, BH14 9HT

Telephone: 01202 749674 | Email: poole@primera-sports.com

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